F.A.Q.s

Shipping Information

What Shipping Methods Are Available?

There is free postage and packing for orders over £65. Smaller orders are sent by Royal Mail 1st class, large parcels are sent via UPS 24hrs. 

How Long Will It Take To Get My Package?

Generally if we receive an order before 6pm we can despatch next day by 24hr post. Orders made on a Friday or a weekend will be sent on Monday. We send either by 1st class or UPS 24hr

Do You Ship Internationally?

We to ship through out Europe via DHL. Please get in contact if you which to order outside of the Europe

Payment Information

Which Payment Methods Are Accepted?

All payments are made on our secure online service provided by Square.

Is Buying Online Safe?

Yes, buying online on our site is very safe. We use Square, one of the latest and most secure payment gateways. All your data is kept safe and we do not sell or pass on personal information to third parties. 

Orders and Returns

How do I place an Order?

Ordering online is simple. Find the product you want, select the variation (if there’s one) and the quantity you wish to order. Add the item to the basket and follow the instructions. If you are having difficulties we can take your order over the phone.

Do I need an account to place an order?

All orders will automatically generate an account so you can track and retrieve your order information at any time.

Who should I contact if I have any queries?

Please get in contact if you have any questions about ordering on the website. Use our contact page for further information.

How Can I Cancel Or Change My Order?

We tend to get the orders out as soon as we can, so if you do want to change or cancel your order, please get in touch immediately.  

How Do I Track My Order?

All large orders over £20 will be tracked by UPS. Small orders will be sent via Royal Mail.

How Can I Return a Product?

You can return any product, but you are liable for shipping. If the product is damaged in transportation please get in contact. If the item is unwanted it must be in an unused state when it’s returned to qualify for a full refund.